Refund & Return Policy

1. No Return Policy

All snack orders once delivered cannot be returned, as we cannot restock or resell edible items due to hygiene and food safety standards.

2. Damaged or Incorrect Products

• If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery.
• Email us at korichuko2025@gmail.com with your Order ID, photos/videos, and a brief description of the issue.
• After verification, we'll send a replacement or refund as applicable.

3. Refund Eligibility

• Refunds are approved only for damaged, spoiled, or incorrect products, or in case of non-delivery.
• Refunds are not applicable for taste preferences, courier delays, or incomplete delivery details from customers.

4. Refund Processing

• Approved refunds are processed within 5–7 business days.
• Refunds will be credited to your original payment method.
• We'll notify you via email or SMS once your refund is initiated.

5. Cancellation Policy

• Orders can be cancelled within 1 hour of placing the order, provided they haven't been processed or shipped.
• Once processed, orders cannot be cancelled.